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The Customer Satisfaction Measures topic area is intended to provide a forum for transportation practitioners that are interested in performance measurement issues .
You are encouraged to use the site to pose questions, post articles/studies and draw on the resources of others. The goal is to create a useful on-line resource that contains a variety of customer satisfaction methods, metrics and survey techniques that you can use. These techniques include creative, cost effective ways to collect and analyze customer satisfaction data. Particularly important are the ways in which organizations use customer satisfaction data to make changes and then to measure the effectiveness of those changes. Please contribute information gained by your experience in the field: highlight successes and note pitfalls to be avoided. We will all benefit from your participation

 Archived Discussions

Measure Customers' Satisfaction or Customer Experience22/25/2008 12:53 PMRobert Lockhart
Customer Satisfaction Report04/4/2007 5:55 PMRobert Lockhart
TransitTools (Test) Website for Practitioners012/26/2006 12:36 PMRobert Lockhart
Large Scale Survey - Uses, Applications, and Budget Constraints012/11/2006 2:38 PMRobert Lockhart
Who Are Your Key Market Segment(s)?412/7/2006 2:53 PMRobert Lockhart
Scare Ads and Satisfaction - What are your experiences, opinions?26/16/2006 7:33 PMRobert Lockhart
Transportation Satisfaction – What issues are more important?04/26/2006 8:30 PMRobert Lockhart
In Transportation – What is the product to be evaluated?54/20/2006 5:23 PMBob Lockhart
Customer Satisfaction Survey Questionnaire12/10/2006 12:58 PMRobert Lockhart
Measuring the Impact of Changes01/5/2004 12:13 PMJay Styles
Other Satisfaction Measures01/5/2004 12:11 PMJay Styles
Other Satisfaction Measures01/5/2004 12:11 PMJay Styles
Cost Effective Surveys01/5/2004 12:10 PMJay Styles
Customer Satisfaction Surveys91/5/2004 12:09 PMJay Styles

 Archived References

BART Customer System Survey and GIS Data12/11/2006 2:27 PMRobert Lockhart

 Topics Navigator

Case Studies and Research
Customer Satisfaction and External Communications Measures
arrowCustomer Satisfaction Measures
Economic and Freight Measures
Environmental and Sustainability Measures
Measurement Tools Techniques Methodologies and Data
Organizational Performance Measures
Performance Management
Performance Measurement of Freight and Private Sector
Safety Performance Measures
System Operations and Reliability Measures
System Performance Measurement
System Preservation Measures