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 MSAR Information

 
Mobile Solution for Assessment and Reporting

Mobile Solution for Assessment and Reporting (MSAR)
 
Home & Support Site
 
Mobile Solution for Assessment and Reporting (MSAR) is a cloud based information system being piloted by FHWA.  It is an enterprise tool that enables the integration of mobile device technology, online forms, dashboard reporting, Geospatial tracking, offline map viewing & reporting, and corporate workflow.  The solution has two primary components and leverages integrated authentication for process stakeholders at the federal, state and local levels.  The mobile device portion of the solution is intended for use by the remote workforce to collect data using mobile technologies.  In addition, the solution ensures the user can collect and view relevant data even when the mobile device is not connected to a network.  The Data Portal component is the collection point for submitted data and provides analytical dashboards and simple tools that can be used by team leads and management to report status. The technology is specifically targeted for inspection teams that need to perform tasks like create inspection reports, view spatial data, plan inspection routes, leverage mobile device technology to reduce clerical burdens, and data entry errors.
Concept
The MSAR solution was conceptualized by Sergio Mayorga, Program Manager for the Federal Lands Highways ERFO (Emergency Relief for Federally Owned Roads) program.  It was determined that their office needed a more efficient way of Assessing and Reporting on roadway damage sites after a disaster.  Instead of using the traditional process to complete a damage assessment, stakeholders will be able to leverage mobile technology to reduce response time, improve situational awareness, and increase data integrity.  The forms targeted for process change are the Damage Survey Report (DSR) used by ERFO and the Detailed Damage Inspection Report (DDIR) used by Federal Aid (Emergency Relief (ER) program).
 

 Announcements

 
  
  
Message
TLS1 Upgrade3/22/2017

Salesforce is disabling Transport Layer Security (TLS) 1.0  on July 22, 2017 at 9:30 AM PDT.

Please review this Important Notice for more information.

Training Videos Available6/30/2016

​Training Videos are now available within the MSAR Media Library.

FHWA Administrator Nadeau briefed on MSAR Pilot6/13/2016

Greg Nadeau was briefed on the MSAR technology Pilot.  The briefing explained the challenges of the existing business process and highlighted how the MSAR technology integration would transform the workflow of the Emergency Relief program.

MSAR test release to Federal Aid Office in Texas to assist with Flooding4/18/2016

​After 7 months of development the a beta version of the MSAR application was released to aid in the collection of data regarding flooding in Houston Texas area.

 
 

 Support

 
Support

Support for the MSAR application will include the use of a website, an email inbox (MSARsupport@DOT.gov), and support representatives.  As part of required training users will be informed of the MSAR support website that can be used to resolve issues quickly.  This site has links to a restricted access website that users may request access to if they desire additional collaboration.  This restricted website provides users a forum where they can submit question or comments on any aspect of the MSAR application or one of its related workflows. This will be moderated by MSAR technical support representatives who will be notified as new content is added.
In addition to the support website, users in need of technical support will need to submit requests to the MSAR support inbox.  This can be done through some simple links that have been added to the mobile application and the portal.  This inbox will be monitored by MSAR technical support representatives regarding functionality of the MSAR application should review the following checklist before submitting issues to the MSAR support inbox.
All users should:
1.      Visit the MSAR Application Support Page
2.      Take the user training for the MSAR application
3.      Review the FAQ (Frequently Asked Questions) list
4.      Review the supported platform list
5.      Review the MSAR tips and tricks list
6.      Review the known issues list
7.      Review the user forum for suggested work arounds or official comment (closed site access)
8.      Understand that if you are in the field and cannot resolve issues with the application default back to the legacy paper process and contact support when possible.
9.      Understand the information that should be provided when using the MSAR support inbox. ( A Form might be developed for this)(Not all information is required but please try to provide as much as possible)
a.      All requests should include a name and contact phone number (please supply the number used for business)
b.      Mobile Device Application Issues/Comments
i.          Include the make and model of your device
ii.          The Operating System (if possible)
iii.          Relevant screen shots of any errors you may experience
iv.          Brief description of the problem
c.      Portal Issues/Comments (Sales Force portal)
i.          The Operating System of the Device
ii.          Type of Browser and version number
iii.          Brief description of the problem
d.      Workflow Issues/Comments
i.          Name of Workflow – DSR or DDIR
ii.          Relevant screen shot of issue or a description
iii.          Brief description of issue
iv.          Suggested change to workflow
 
Technical support teams will be manned by workflow owners.  They will evaluate each request and work to determine the right course for resolution.  This may include a simple email to the user with basic instructions, more advanced one on one training on issues within a workflow to make sure they are using the tool correctly, and, in some cases, bug reporting to the Run Consulting for resolution.  The group will be responsible for scanning the website forums, and support inboxes as needed.
DSR/DDIR Workflow
Users must request access to use the DSR/DDIR workflow via their respective ER (Emergency Relief) division coordinator.  The division coordinator is responsible for authorizing user access to the MSAR application.  Prior to account creation users must take training on “How to use DSR/DDIR” workflows to ensure data integrity and proper use.
 
Any emergencies should be escalated to the users ER\ERFO Division Coordinator who will then escalate to the Federal Coordinator if needed. 
 

 Emergency Relief Coordinators

 
  
  
  
  
Count= 85
  
LonnyTraylorLonny.Traylor@dot.gov
  
JohnLohreyJohn.Lohrey@dot.gov
  
AmmonHeierammon.heier@dot.gov
  
AmyHeflinAmy.Heflin@dot.gov
  
JosueYamboJosue.Yambo@dot.gov
  
ScottMcHenryScott.McHenry@dot.gov
  
MattGreerMatt.Greer@dot.gov
  
RandyJensenrandy.jensen@dot.gov
  
TedAldierited.aldieri@dot.gov
  
DaveNardoneDavid.W.Nardone@dot.gov
  
PatKennedyPatrick.Kennedy@dot.gov
  
DanMontagDaniel.Montag@dot.gov
  
RobertMooneyRobert.Mooney@dot.gov
  
LorellDuteilLorell.Duteil@dot.gov
  
EricWrightJohn.Wright@dot.gov
  
SergioMayorgaSergio.Mayorga@dot.gov
  
DavidHilgendorfDavid.Hilgendorf@dot.gov
  
MahmmudYousefmahmmud.yousef@dot.gov
  
ChadThompsonChad.Thompson@dot.gov
  
MelindaRobersonmelinda.roberson@dot.gov
  
RichelleTakaraRichelle.takara@dot.gov
  
PatPhungPat.PHUNG@dot.gov
  
FrankTookefrank.tooke@dot.gov
  
MikeStaggsMike.Staggs@dot.gov
  
KarenStippichkstippich@dot.gov
  
TomParhamtom.parham@dot.gov
  
MattMcDonaldmatthew.mcdonald@dot.gov
  
DarrinGrenfellDarrin.grenfell@dot.gov
  
RyanTengesRyan.Tenges@dot.gov
  
CarlHighsmithmailto:carl.highsmith@dot.gov
1 - 30Next
 

 YouTube Training Videos

 
 

 Training Videos

 
Training

​Training sessinons have been developed for the MSAR Pilot.  Please provide feedback to MSARsupport@dot.gov if you have issues or suggestions with the content. 

Training has been broken down for both the ER and ERFO programs.

MSAR Pilot - ER End User Training Part 1

MSAR Pilot - ER End User Training Part 2

MSAR Pilot - ER End User Training Part 3

MSAR Pilot - ERFO End User Training Part 1

MSAR Pilot - ERFO End User Training Part 2

MSAR Pilot - ERFO End User Training Part 3

 

 MSAR Field User Guide

 
  
  
  
  
2017 0216 MSAR Field Users Guide.pptx
  
10/3/2017 4:03 PMNo presence informationMayorga, Sergio (FHWA)
2017 1011 MSAR Field Users Guide_DDIR.pptx
  
10/24/2017 1:39 PMNo presence informationMayorga, Sergio (FHWA)
 

 Supported Browsers and Devices

 
Supported Browsers and Devices

​The MSAR service is based on two technology components.  The first is the SalesForce Data portal.  This can be accessed by devices that conform to a Supported Browser List.​

 
The Mobile device component used in conjunction with the portal can be installed on the following types of commonly used mobile devices.
  • iOS devices (iPhones and iPads) running iOS 6.0 or later
  • Android smartphones and tablets running OS 4.2 or later
  • Windows 8.1 surface Pro 3 tablets
 

 Tips & Tricks

 
Attachments
  
  
Content
  
  

​Most mobile devices allow users to perform a screen capture similar to one performed on a desktop computer.  Rather than use the print screen function on a desktop, each manufacturer typically has a simple method for performing this function.  Usually this is a two button combination followed by an audible indicator that the screenshot has been performed.  Please consult with your manufacturers website for instructions.

6/22/2016
  

​Install and open the app while you have a Wi-Fi connection to ensure everything is loaded correctly.

6/23/2016
  

​Before you depart for field activities please verify that the voice to text feature is enabled on your mobile device.  This will allow you to dictate the text for each field.

6/23/2016
  

​If you are in an area that has poor cellular/data reception you may wish to use airplane mode to reduce battery consumption.  Poor cellular/data signals may cause mobile devices to continually searh for signal and consume a significant amount of battery power.

6/23/2016
  

​Taking pictures with the MSAR application will optimise the size of pictures and emboss the report number, GPS location, and date/time stamp on each photo. This can be particularly usefull to determine exactly where a photo was taken on the site.

6/23/2016
  

Each record is assigned to the person who authenticates to ​portal.  It is important to make sure that records are submitted befor a person logs off or data could be lost.

6/23/2016
  

You can use the "Upload All" feature to submit records to the data portal.  It is recommended that Wi-Fi be used to speed up the process and reduce the burden on the devices data plan.​

6/23/2016
 

 Known Issues

 
Attachments
  
  
  
  
  
 

 FAQs

 
Attachments
  
  
Answer
  

The MSAR mobile application is supported on Android, Apple, and Microsoft mobile products. Please see the Supported Devices tab within this site.

  

The application can be downloaded by the public at any time.  However, access to use the application must be granted by an ER coordinator who can authorize a request for software use.​

  

​Your emergency relief coordinator can be found on the List of ER coordinators page within this site.

 
 

 Contact Details

 

If you have any questions about this site, please contact:

Sergio Mayorga

sergio.mayorga@dot.gov 

Vagas Goss

 vagas.goss@dot.gov

 
​To request access the the closed portion (personalized support) of this site, please contact the site owners displayed above.
 

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